By MELISSA DARDINGER
PORT CLINTON – The Chalet at Ohio Living Vineyard on Catawba has been ranked number seven among assisted living providers in the state, ranked by resident family satisfaction surveys, according to the Ohio Department of Aging. Ohio Living Vineyard on Catawba is the only Top 10 assisted living provider in Ottawa and surrounding counties.
This survey gauges resident family satisfaction with an array of focus areas related to their care and everyday life. Families from a total of 470 assisted living communities were surveyed. The Chalet is ranked number seven out of these 470 communities – the top one percent of communities surveyed.
“We’re proud of our exceptional, compassionate staff for exceeding the expectations of our assisted living residents and their families,” said Paul Shaw, campus administrator. “We are committed to caring for each resident as an individual, giving them the one-on-one attention they deserve. We believe each resident deserves to have new experiences as well as comforting traditions to continue living their lives to the fullest, regardless of health or ability.”
In addition to overall satisfaction, the survey measures how well specific aspects of the facility meet the residents’ needs and expectations. Areas explored include environment, choice and quality of meals, safety, care, staff and how residents spend their time, along with others.
The 2018 Resident Satisfaction Survey results, first released in April, show an overall satisfaction rating of 95.6 percent among residents of The Chalet assisted living at Ohio Living Vineyard on Catawba, well above the state average of 82.6 percent. All other results of the survey were favorable as well.
The Ohio Department of Aging conducts a customer satisfaction survey of each long-term care (skilled nursing) and residential care (assisted living) facility every two years. You can view the full report and find other helpful information online at www.ltc.ohio.gov.
Ohio Living Vineyard on Catawba is one of 13 life plan communities owned and operated by Ohio Living, headquartered in Columbus. For information on assisted living at The Chalet, call Ohio Living Vineyard on Catawba at 419-797-3100 or visit ohioliving.org.